FAQs

Frequently asked questions 🐻

Do you charge for shipping?

Nope! Shipping is free Australia-wide on every order, with no minimum spend.

Where do you ship?

We ship everything Australia-wide, for free. Our print-on-demand range (mugs, tumblers, hoodies and sweatshirts) also ships free to the United States. All our other products ship within Australia only.

How long will my order take?

Orders are prepared and dispatched within 1–3 business days, then usually arrive 7–20 business days later. See our Shipping & Returns page for all the details.

How do I track my order?

Once your order ships, we'll email you a tracking link. Can't find it? Check your spam folder, visit our Track Order page, or send us a message and we'll dig it up for you.

Why did my order arrive in more than one parcel?

Some of our goodies ship from different places, so a bigger order can arrive in a few parcels on different days. The rest is on its way!

Which plush size should I choose?

Small sizes (10–20cm) are perfect for desks, bags and car dashboards. Medium sizes (25–40cm) are the ultimate cuddle size for the couch or bed. Large sizes (60cm+) are for serious huggers who want a full-on snuggle partner! Sizes are measured by hand, so please allow a small difference.

Can I buy a matching pair?

Yes! Lots of our items come as a Bubu & Dudu pair. Look for the pair options on each product page, or browse our Couple Gifts collection.

Do you offer gift wrapping?

Not just yet, but it's on our wish list! 🎀

Can I return something if I change my mind?

We're unable to offer returns or refunds for change of mind, so please choose carefully. If your item arrives faulty, damaged or isn't what you ordered, we'll replace or refund it. Your rights under the Australian Consumer Law always apply.

Can I change or cancel my order?

Contact us as soon as possible. We can usually make changes within 12 hours of ordering, before your order is processed.

How do I wash my plushie?

We recommend gentle spot-cleaning with a damp cloth and mild soap, then letting it air-dry.

Something's wrong with my order. What do I do?

So sorry! Please get in touch through our Contact page with your order number and a photo, and we'll sort it out quickly. 💕