Return Policy

Returns & refunds 💕

We really want you to love your order. Please choose carefully, as we're unable to accept returns or offer refunds for change of mind (for example, if you no longer want the item or picked the wrong size or design).

Faulty, damaged or wrong item?

So sorry! We'll make it right. Please contact us as soon as possible after delivery with:

• your order number, and
• a photo of the item (and the packaging, if it arrived damaged).

Once we've had a look, we'll send you a replacement or a refund. If we need the item back, we'll let you know how and cover the return postage.

Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions? Just reach out on our Contact page. We're always happy to help! 🐼🐻